CONTACT MPRO
24 hours a day/7 days a week - including holidays*
1-800-365-5899 (Toll-free number)
711 (TTY users)
*Note: Appeals calls received outside of normal business hours are taken by an answering service and returned by MPRO the next day.
MEDIATION - HOW IT WORKS
This alternative to medical record review is an opportunity for you and your provider to tell your story, respond to each other, and resolve your concerns about the way you were treated. When you call MPRO to file a complaint, a review case manager will give you more details. For more information on how mediation may be used to resolve your complaint call 1-800-365-5899.
