CONTACT MPRO
24 hours a day/7 days a week - including holidays*
1-800-365-5899 (Toll-free number)
711 (TTY users)
*Note: Appeal calls received after normal business hours are recorded and returned
by MPRO the next day.
Additional Consumer Resources
Consumer overview of Medicare Beneficiary Rights and Protections
Consumer guide to preventive health screenings offered under the Medicare program
Explaining the Medical Review Process
Informative guide to help consumers who have filed a complaint to fully understand the complaint process
AARP
www.aarp.org
1-866-227-7448
National Government Services:
Medicare Durable Medical Equipment Intermediary
www.ngsmedicare.com or http://www.medicare.gov
Administration on Aging:
The official site of the agency that oversees federal policy concerning seniors, including the Older Americans Act. The site includes a listing of Area Agencies on Aging with web sites
www.aoa.gov
American Society on Aging
www.asaging.org
Assisted Living Information
www.assistedlivinginfo.com
Elder Law of Michigan, Inc.
www.elderslaw.org
Fraud & Abuse:
CMS Web site
www.cms.gov/FraudAbuseforConsumers
Hospice/Resources
www.mihospice.org
1-800-536-6300
Medicare:
The Official U.S. Government Site for people with Medicare
www.medicare.gov
1-800-MEDICARE (1-800-633-4227)
Michigan Medicare & Medicaid Assistance Program:
(Michigan Medicare/Medicaid Assistance Program) provides free education and personalized assistance to people with Medicare and Medicaid, their families and caregivers
www.mmapinc.org
1-800-803-7174
Pension Rights Project
www.mid-americapensions.org
1-866-735-7737
Social Security Online:
The Official Web site of the U.S. Social Security Administration
www.socialsecurity.gov or www.ssa.gov
State of Michigan Department of Human Services:
(previously known as Family Independence Agency)
www.michigan.gov/dhs
State of Michigan Office of Financial and Insurance Services
www.michigan.gov/ofis
Veteran’s Affairs (VA)
www.va.gov
