States Served

Timely, Objective, Quality: Independent Informal Dispute Resolution (IIDR) Services

MPRO is nationally recognized as a leading authority and independent provider of independent informal dispute resolution (IIDR) services. As a result of our ten years of experience reviewing IIDR appeals in Michigan, MPRO has been approached by a variety of state and national organizations to provide insight into our innovative and successful IIDR program. Our efforts have inspired these organizations to experience the MPRO difference—as clients. Our clients include:

Michigan

MPRO has conducted IIDR review for the Michigan Department of Community Health for more than ten years. In Michigan alone, MPRO has reviewed and issued determinations on more than 4,000 IIDR appeals for cited nursing home deficiencies of both federal regulations and state rules. We provide timely,
objective, quality independent reviews that help our clients achieve an efficient resolution. MPRO IIDR service is a fee-for-service option in Michigan.

Wisconsin

In 2004, the State of Wisconsin, Bureau of Quality Assurance (BQA) contracted with MPRO to provide independent review for its IIDR program, that includes reviews of federal regulations, state rules, Life Safety Codes and ICF/MR regulation. MPRO, in collaboration with BQA, developed a program derived from a combination of existing Wisconsin IIDR procedures and MPRO’s unique approach. The result is a full-service IIDR program including two types of review options: desk and telephonic.

Illinois

As a result of our proven record for timely, effective reviews, MPRO secured a contract with the Illinois Department of Public Health in 2005 to help meet their independent review needs for Illinois nursing facilities, and serves as an independent review option on a fee-for-service basis.