MPRO’s Unique Approach to IIDR

Objective Decision Making Process

MPRO believes that an objective review process is fundamental to reaching a reliable, consistent determination for each cited deficiency.

Independence

MPRO ensures that all review determinations, with respect to IIDR outcomes, are given independent of any person(s) involved with the issuing of a statement of deficiencies or the nursing facility in question.

Reviewer Expertise

Each IIDR reviewer is either a licensed Registered Nurse or other qualified professional who has LTC experience and extensive knowledge of the regulations and standards of practice.

Commitment to Quality

Continuous quality improvement (CQI) is integral to MPRO’s IIDR program and greatly influences the way MPRO manages its customer relationships, develops staff, and creates high quality products and services.

Timeliness

MPRO adheres to strict timeliness guidelines to ensure that IDR determinations are returned on or before the agreed upon deadline.

Key Features of MPRO’s IIDR Program

• Established and highly collaborative state government and LTC facility relationships

• Integrated quality improvement approach throughout the IDR process

• Adopted by multiple states

• Protected by a strong confidentiality and security processes

• Supported strongly by Michigan nursing home associations, LTC advocates, and providers to the degree that the industry has confidence in the integrity and objectivity of MPRO’s third party reviews

• Provides ongoing training to professional reviewers keeping them abreast of the state and federal regulatory updates